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FAQS

When will I receive my order?
Please be aware that in the run up to Christmas, orders are taking longer than usual to arrive, due to the high amount of orders that we have to pack by hand, and Royal Mail will be busier than usual. We aim for orders to take 3-7 working days to arrive from placing your order, however due to the busier period orders may take 2 weeks. Orders are posted out on Tuesdays, Wednesdays and Thursdays therefore delivery days vary depending on when you placed your order.

I have contacted you but I haven’t gotten I reply?
We aim to reply to messages within 48 hours however at busy times it can be longer, but don’t worry we will get back to you!

I have ordered more than one item but it hasn’t all arrived?

Our orders are sent out individually as we only have one size of postal bags, therefore it is not unusual for you to receive one item of your order before the rest of your order.

I have ordered the wrong item, can I get a return or a refund?

Unfortunately as we make food products, we can not accept returns or offer refunds for unwanted items.

Why is my cookie dough still soft after being in the oven longer?
Our cookie dough is made to be enjoyed soft it’s not a cookie, the softer the better we say! We recommend 10-15 mins however you can play around with the times as to how you like your cookie dough!

Do you take custom orders?
Not at the minute, however, it could be something to do in the future so follow us on social media to keep up to date!

Do you post all over the UK?
Yes! We post all over the UK so you can get your cookie dough fix where ever you are!