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FAQS

When will I receive my order?
We aim for orders to take 3-7 working days (this excludes Saturdays, Sundays and Bank Holidays) to arrive from placing your order, orders are posted out on Tuesdays, Wednesdays and Thursdays therefore delivery days vary depending on when you placed your order.

I have contacted you but I haven’t gotten a reply?
We aim to reply to messages within 48 hours however at busy times it can be longer, but don’t worry we will get back to you!

Contact us via our Dolly’s Desserts Customer Service email – dollysdessertscustomerhelp@gmail.com

Or you can also contact us on Facebook or Instagram.

I have ordered more than one item but it hasn’t all arrived?

Our orders are sent out individually as we only have one size of postal bags, therefore it is not unusual for you to receive one item of your order before the rest of your order.

I have ordered the wrong item, can I get a return or a refund?

Unfortunately as we make food products, we can not accept returns or offer refunds for unwanted items. 

Why is my cookie dough still soft after being in the oven longer?

Our cookie dough is made to be enjoyed soft it’s not a cookie, the softer the better we say! We recommend 10-15 mins however you can play around with the times as to how you like your cookie dough!

Do you take custom orders?
Not at the minute, however, it could be something to do in the future so follow us on social media to keep up to date!

Do you post all over the UK?
Yes! We post all over the UK so you can get your cookie dough fix where ever you are!

How long does my cookie dough kit last, and how should I store it?

If it is still in the box our cookie dough kit ingredients (except for the brownie kit) last 2 months. The brownie cookie dough kit needs using within a week. Cookie dough kits can be stored at room temperature, the butter DOES NOT need to be refrigerated.

How long does the brownie dipping box last?

The brownie dipping box should be consumed within 5 days. The brownies can be kept either at room temperature or in the fridge, depending on the consistency in which you prefer them.

How can I preorder Dolly’s products to collect from store?

For collections from our Dolly’s store in Barnsley, please contact us via Facebook or Instagram with at least 48 hours notice from when you wish to collect your order.